Professional Services
Expertise On-Demand
Whether you’re just transitioning into the world of file-based media management or if you’ve been doing this for years and are looking to incorporate the latest benefits Bright’s products have to offer, it’s reassuring to know that there’s a safety-net below you and helping hand available. From the initial customer consultations through our channel to detailed integration planning to enhanced post-sales support, Bright’s Professional Services stand ready to put our experience and expertise to work for you.
What Can Our Network of Trained Professionals Do for You?
- Configuration Services
- Putting the wrong product in place costs more than money and time; it can cost your reputation among your customers because of the mismatch. Bright’s channel is ready to configure most scenarios and when a specialty environment calls for that extra level of understanding and experience, Bright’s Professional Services is available.
- Installation Services
- Installation to today’s facilities is far more than rack-and-stack. Downtime has to be minimized. Compatibility among tools and products confirmed. Progressive staging may be required. Data preservation is needed in many cases. In short: Successful integration and installation require planning. Bright Professional Services works closely with our channel partners to ensure the highest level of forethought and planning are applied to your installation.
- Post-install Support Services
- We’ve all been there where there is a “ghost in the machine” and standard support approaches are unable to identify the cause. It’s frustrating. It’s stressful. It can be extremely costly. Bright’s Professional Services team hold broad knowledge and experience beyond just Bright’s products and stand ready to apply this expertise when needed.
Ready to discuss how these services can assist you?
The Bottom Line
Infrastructure decisions are as much about confidence as they are about functionality. Bright’s Professional Services provide an extra layer of media-centric human expertise, augmenting the field-proven functionality of Bright’s product families.