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Professional Services
Extreme ExperienceAt Bright Technologies, we have been working with advanced technology for the media and entertainment industry for years – and with nothing but that. That’s why we’re confident that we possess a knowledge and experience that is simply unequaled. Bright Technologies has a wealth of experience designing, integrating, and installing SAN solutions of any scale. Collaborating closely with our technology partners, research and design experts, and - most importantly - you, we will define the ideal solution for your company. Our system engineers receive on-going training to keep their skills fine-tuned and up to date with the latest technologies and developments. |
- Consulting and Design
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What’s important? You! And your requirements. We know effective SAN solutions begin with you. We know there’s
no such thing as the one and only solution for everyone. Your workflow is unique in the world? Demand that your
infrastructure is as unique! And delivers what you need when you need it.
Because technology for the media&entertainment industry is our primary expertise, we have a core understanding
of workflow evaluation. That’s why every consulting, planning, and designing-process begins with a comprehensive
assessment of your particular needs. Once this process is complete,we tailor your perfect solution to meet your
specific requirements and wishes.
Our clients have found that when utilizing our technical expertise in the initial project phase, there is a significant
reduction of changes, hassles and cost in the successful completion of the project overall. - Integration and Installation
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Installation to today’s facilities is far more than rack-and-stack. Downtime has to be minimized. Compatibility among
tools and products confirmed. Progressive staging may be required. Data preservation is needed in many cases.
In short: Successful integration and installation require planning. Bright Professional Services works hard to ensure the
highest level of forethought and planning are applied to your installation.
Putting the wrong product in place costs more than money and time; it can cost your reputation among your customers
because of the mismatch. We’re ready to configure most scenarios and when a specialty environment calls for that
extra level of understanding and experience, Bright’s Professional Services is available. - Technical Service and Support
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Simple approach for best results: Help When You Need It.
No call or customer is ever routine to us.
We customize our service plans to guarantee you will receive exactly the level of service you really need.
If you have multiple sites, we can service them all under a single service plan.We have one VIP supporter among us: QISS: Quick Interactive Support Service
QISS is a very convenient, web-based tool you can use to notify us of a problem and an easy way
to monitor the steps being taken to support your systems.
With QISS you can access our Technical Service database and get 24 hour access to the exact status
of all your service requests anywhere in the world.
How QISS WorksThe service database is where Bright TechnologiesTechnical Service Group (TSG) stores the information
on all system support activities. QISS accesses the TSG database over the internet using a
secure website with a built-in security certificate to ensure privacy.
QISS is an internet application tool for customers to notify us when they need assistance.
To use QISS for a service request, you just go on-line and open a "ticket". The automatically generated
ticket number is then automatically emailed to the Technical Service Group.
You can access QISS also to monitor the progress on a specific ticket and even review old tickets as needed.
A ticket remains open in QISS until the issue is entirely solved. You can check in on the status of
your service ticket 24 hours a day, seven days a week. QISS is always there to inform you.